Hairiya Mondragon
Founder
Hairiya Mondragon currently works as a Care Coordinator for a Medicaid-funded health and social services organization in the Bronx. They hold a Bachelor of Science in Nursing and bring 16 years of patient care experience, having started in home healthcare in California before relocating to Virginia Beach in 2017 and moving into healthcare technology and clinical roles.
Their recent background includes work as a medical case manager at an LGBTQIA-focused health and wellness organization, where they connected clients with internal and community resources to support their care goals, as well as prior roles as a behavioral health assistant, an allergy technician, an endoscopy technician, and a central processing technician within various healthcare settings. Across these positions, their focus has consistently been on direct patient support and connecting clients to the services they need to thrive — and it's this breadth of experience across so many different healthcare settings that stands out as their greatest strength.
Building Community Through Care
Having lived in the United States for 16 years, I've come to realize that community can be found anywhere people gather resources and share them with those who need it — it doesn't wait for the right time, day, or status in society. In those 16 years, I've worn many hats in the healthcare industry, mainly in direct patient care, and what that has taught me is the importance of building real relationships with people in order to truly support them. There is so much to learn about mutual aid and resource navigation, and I believe that's something we can do together, here with you.
Work Experience
2025-Present Hairiya currently works as a Care Coordinator for a Medicaid-funded health and social services organization in the Bronx, New York.
Education
2010 - Bachelor of Science in Nursing: Our Lady of Fatima University
Professional skills
Clinical & Care Coordination
- Care/case management and care plan development
- Patient assessment and triage support
- Resource navigation and referral coordination (community and internal services)
- Medicaid/managed care program familiarity
- Chronic disease and behavioral health support
- Cross-functional coordination with clinical, behavioral health, and social service teams
Technical & Clinical Support
- Nursing fundamentals (BSN-level clinical knowledge)
- Electronic health records (EHR) documentation
- Central processing/sterile technique and infection control
- Specialty clinical support (endoscopy, allergy/immunology procedures)
- HIPAA compliance and patient confidentiality
Interpersonal & Client-Facing
- Trauma-informed and culturally responsive care, including LGBTQ+ competency
- Active listening and empathetic client engagement
- De-escalation and crisis support (behavioral health setting)
- Building trust with underserved and marginalized populations
- Multilingual/cross-cultural communication (home healthcare background in the Philippines)
Organizational & Administrative
- Caseload management and prioritization
- Community resource mapping and partnership building
- Regulatory and compliance knowledge (Medicaid-funded program requirements)
- Adaptability across diverse healthcare settings (evidenced by varied role history)
Team
Ezra Sasao
